Shipping and Returns Policy
Shipping & Delivery Information
Welcome to our Shipping & Delivery Information page. Here, we provide you with all the essential information you need to know about our delivery policy and other related information to make your shopping experience with us as smooth and hassle-free as possible.
Delivery Policy:
We are committed to delivering your orders as quickly as possible. Once your order is confirmed, we will process and dispatch it within 2-3 business days. Delivery times may vary depending on your location and the type of product you have ordered. Generally, we strive to deliver your order within 5-7 business days within Pakistan.
Delivery Charges:
We offer free delivery on orders above PKR 2,000. For orders below PKR 2,000, we charge a nominal delivery fee of PKR 300 Subject to Change.
Order Tracking:
Once your order is dispatched, we will send you an email with your tracking number, which you can use to track the status of your order. If you face any issues tracking your order, please do not hesitate to contact our customer support team, who will be more than happy to assist you.
Returns and Refunds:
We strive to provide our customers with high-quality products and services. However, if you are not satisfied with your purchase, we offer a hassle-free return and refund policy. Please refer to our Returns and Refunds policy for more details.
Contact Us:
If you have any queries or concerns regarding our delivery policy, please do not hesitate to contact our customer support team. You can reach us via email, phone, or chat, and we will be more than happy to assist you.
Thank you for choosing our online store for your shopping needs. We look forward to serving you soon!
Return Policy
Thank you for shopping with PakHabit. We strive to provide you with the best products and services, but we understand that there may be instances where you may need to return a product. Please read our return policy carefully to ensure a smooth return process.
Return Eligibility:
To be eligible for a return, the product must be unused, in the same condition that you received it, and in its original packaging. We do not accept returns on products that are personalized or customized.
Return Timeframe:
You have 30 days from the date of delivery to initiate a return. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.
Return Process:
To initiate a return, please send an email to our customer service team with your order number and reason for the return. We will provide you with a return label and instructions on how to return the product. Once we receive the returned product and verify its eligibility, we will issue a refund or exchange, depending on your preference.
Refund Process:
We will initiate a refund within 7 business days of receiving your returned product. The refund will be issued to the original method of payment. Please note that it may take several business days for the refund to reflect on your account, depending on your bank or credit card issuer.
Shipping Costs:
Shipping costs are non-refundable, and you will be responsible for paying the shipping costs associated with returning the product. If you receive a refund, the cost of the original shipping will be deducted from your refund.
Damaged or Defective Products:
If you receive a damaged or defective product, please notify us within 48 hours of receiving the product. We will provide you with a return label and instructions on how to return the product. Once we receive the product, we will issue a refund or exchange, depending on your preference.
We hope that you are satisfied with your purchase from our online store. If you have any questions or concerns about our return policy, please do not hesitate to contact our customer service team.