Returns and Refunds Policy

Return Policy

Thank you for shopping with PAKHABIT (PRIVATE) LIMITED. We strive to provide you with the best products and services, but we understand that there may be instances where you may need to return a product. Please read our return policy carefully to ensure a smooth return process.

Return Eligibility:

To be eligible for a return, the product must be unused, in the same condition that you received it, and in its original packaging. We do not accept returns on products that are personalized or customized.

Return Timeframe:

You have 7 days from the date of delivery to initiate a return. If 7 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange.

Return Process:

To initiate a return, please send an email to our customer service team with your order number and reason for the return. We will provide you instructions on how to return the product. Once we receive the returned product and verify its eligibility, we will issue a refund or exchange, depending on your preference.

Refund Process:

We will initiate a refund within 7 business days of receiving your returned product. The refund will be issued to the original method of payment. Please note that it may take several business days for the refund to reflect on your account, depending on your bank or credit card issuer.

Shipping Costs:

If a product is not satisfactory, the return shipping cost will be covered at no extra charge. This is part of the 100% Money Back Guarantee. After receiving and checking the returned item, a full refund will be issued, including the original delivery charges.

If the return is due to reasons such as placing the wrong order, the return shipping cost will be the customer’s responsibility.

Damaged or Defective Products:

If you receive a damaged or defective product, please notify us within 48 hours of receiving the product. We will provide you instructions on how to return the product. Once we receive the product, we will issue a refund or exchange, depending on your preference. We hope that you are satisfied with your purchase from our online store. If you have any questions or concerns about our return policy, please do not hesitate to contact our customer service team.